Last August I signed up for a Block of the Month with a store for a 10 month program. So far I have only received 4 instalments, 3 of which I have had to chase up.
The last time I received something was early February so I am now waiting again.
The problem is that the store is basically uncontactable. My emails go unanswered, messages via the contact form on their website go unanswered, and phone messages go unanswered. The store is still up and running. I have ordered from them in the past and their service is excellent however that obviously doesn't seem to carry over to their BOM's.
Now I am not out of pocket as the monthly payments are not taken unless the pattern is sent, but I now have part of a wallhanging/quilt that I can't complete as the patterns are part of a set.
So I am after advice.
- Contact the designer as her pattern is being promoted but store is not following through with obligation?
- Cut my losses and give up?
- Any other advice???
So if you have had a bad experience with a BOM, please contact me for any ideas of what to do next.
Sorry to put my gripe out here in a public forum but I am at a loss at what to do next.